Rebecca Minkoff stands behind its merchandise with a one year warranty on products purchased from an Authorized Full-Price Retailer. We are more than happy to handle complimentary repairs for issues resulting from company acknowledged/approved manufacturing defects within this one year period. Repair inquiries should be directed to our Customer Care Liaison. Typical turn-around time for repairs is 14 to 30 business days.
Please click HERE to submit a request to our Customer Care Liaison. Once your request is received, our in-house Customer Care Liaison will be in contact with you within one business day with information on how to send your merchandise back to us for repair.
Please note, it may be necessary to provide proof of purchase in order to confirm that your repair request is covered by our policy.
If general wear and tear has diminished a handbag’s appearance, we suggest visiting a reputable leather care professional for refurbishment. We recommend Lovin’ my bags to give your bag a much needed spa day.
If you are located outside the US, please contact firstname.lastname@example.org
Any issues with merchandise currently located outside the US will require case-by-case consideration to determine the best way for us assist you.