Frequently Asked Questions
Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST
Customer Care: firstname.lastname@example.org
All orders are fulfilled by our warehouse, located in California within three or five business days from the date of your order confirmation. Our business days are Monday through Friday, excluding federal holidays within the United States. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.
We try to send out your order confirmation email within moments of you placing an order. But things happen—if you do not receive an order confirmation email within 24 hours of placing your order, please check your spam as it may have been flagged. And if you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information.
If you have an account with us, log in. Visit “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.
If you don’t have an account with us, contact email@example.com with your order number, billing last name, and email address or zip code.
As soon as your order is placed, you should receive a confirmation email. We’ll send you a separate email with tracking information once your order ships. If you have not received an order confirmation email, please check your spam folder and make sure firstname.lastname@example.org is on your safe list. If you have not received an order confirmation email, please contact our customer service team at email@example.com.
We are not able to make any changes to an order or cancel it once it has been placed. We include pre-paid return labels in all orders placed within the US, and we’re happy to assist you with returning an order once you receive it. If you refuse delivery of an order you’ve placed, it’ll be returned to our warehouse and you’ll receive a refund for the merchandise plus tax. FYI: shipping charges are nonrefundable.
This doesn’t happen often, but if your order was cancelled because the item you selected became no longer available or is out of stock, you’ll hear from us via email within three business days of placing your order.
In the case that your order was cancelled in our system due to a risk of fraudulent activity, you’ll be notified by email within three business days. This is strictly for your security and we apologize for any inconvenience. If your order was flagged as fraud in error, please contact your financial institution.
Still have questions? Send us a note at firstname.lastname@example.org and we’ll get it answered for you
These things happen. Visit our sign-in page and click on “Forgot your password?” Then follow the prompts to reset it.
Rebecca Minkoff handbags are made of natural leather. Slight differences in color and texture are characteristics of the leather. Special care is advised for treated colors (metallic, flecked, embossed) as contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. We recommend treating your bag with weather-proof protectant and be taken to a leather care professional of your choice. Read more helpful tips on Handbag Care
All of our watches are tested to meet international standards for water resistance of at least 3 bar. That means a little faucet spray or rain won’t hurt as long as the case, crown and crystal are intact. If you’re going to take a shower or a dip in the pool though, definitely take them off. So—a little splash, no big. A bath or sauna sesh, bad idea. And just a warning: Don’t use your watch crown (the small pin on the side of the watch face that winds and stops the watch) or the push-buttons on a chronograph or multi-function (these have separate dials for the day of the week or month) model when the watch is under water, otherwise it won’t remain water resistant.
We don’t recommend getting your leather strap wet—it might cause premature wear and deterioration. If it does get exposed to chlorine or salt water, just carefully wipe your watch using a soft cloth dampened with fresh water.
Exposing your watch to a strong magnetic field—think speakers, microphones, X-rays—will affect its time-keeping, and might cause it to stop. A quartz watch should resume working with its original accuracy when removed from the magnetic field; an automatic or hand-wound mechanical piece, however, may require demagnetization before it will work again.
Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from rebeccaminkoff.com or our retail stores. That said, things happen and we are more than happy to handle complimentary repairs for issues resulting from company-acknowledged/approved manufacturing defects within this one-year period. Please note that our repair warranty does not cover general wear and tear, handbag restoration, or defects that happen on merchandise produced over one year ago.
Watches It’s super important to us that you’re 100% happy with your purchase. Rebecca Minkoff Watches warrants that, for a period of two (2) years from the date you buy it, your watch will be free from material defects and workmanship that prevent it from working properly with normal use.
Rebeccaminkoff.com is the only authorized online ecommerce site of authentic Rebecca Minkoff products. Any variation of the Rebecca Minkoff domain name is not affiliated with Rebecca Minkoff, and the authenticity of the products on such ecommerce site cannot be confirmed. Just because it has the words “Rebecca Minkoff” in the domain name doesn’t mean you’ll get legitimate Rebecca Minkoff products or any products at all. If it’s too good to be true, it probably is.
Where can you buy authentic Rebecca Minkoff products? Authentic Rebecca Minkoff products can be found in our Rebecca Minkoff retail stores, rebeccaminkoff.com, and select department and specialty stores.