Frequently Asked Questions

Free ground shipping is available on all domestic orders. We are unable to ship to U.S. Territories and P.O. Boxes at this time. 

Free shipping is available for international orders of $300 USD or more. Duties & Taxes do not apply towards free shipping promotion. Please allow an additional five to eleven business days for processing of international orders.

All orders ship within 1-2 business days from the date of your order confirmation unless otherwise stated on the product details. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Orders placed Friday after 12pm EST will ship the following Monday.

If you have an account with us, log in to your account. Go to “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.

If you don’t have an account with us or have not received an order confirmation email please contact customercare@rebeccaminkoff.com with your order number, billing last name, and email address or zip code.

We are not able to make any changes to an order or cancel it once it has been placed. We include pre-paid return labels in all orders placed within the US, and we’re happy to assist you with returning an order once you receive it.

All orders must be returned within 30 days of purchase for a full refund. Returned items must be in the exact same condition as they were received.

At this time, we do not accept exchanges.

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.