Placing an Order
Frequently Asked Questions
Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST
Customer Care: firstname.lastname@example.org
Call Us: +1 888-551-2701
We’re happy to offer the option to pre-order select new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.
Newsletter Sign Up Promotions
Our emails are great. Sign up for them and receive product updates, future sale details and exclusive offers on the reg. You’ll also receive 15% off your first order. Speaking of, that specific offer is not valid on classic products, luggage, swimwear, watches, jewelry and sunglasses and cannot be combined with other promotions. If the item you’re trying to purchase is not a Classic product and you’re not trying to use additional promotions, please contact our customer service team at email@example.com for assistance.
Refer a Friend
Sharing is caring. Spread the RM word and give your BFFs $20 off their first purchase. When they spend it, you get $20 off too.* *Your promo code will be emailed to you after your friend redeems their discount. Code is one-time use only and cannot be combined with any other promotions. Valid online only. No price adjustments on previously placed orders. Additional restrictions may apply. Refer a Friend Terms & Conditions
Text Message Promotions
Stay in the loop with our text message program. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Rebecca Minkoff at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy
From time to time we will run promotions via our marketing channels. Items indicated as “Not eligible for promotion” at the time of purchase are not eligible for discounts. This applies to all purchases made on rebeccaminkoff.com Exclusions may include classic products, made-to-order items, luggage, fragrance, bedding, watches, jewelry, and sunglasses.
We do not offer price adjustments at this time.
While we do our best to make sure our website reflects exactly what’s stored in our inventory, please note that updates may be delayed during special events, such as End of Season Sale, Online Sample Sale or any other promotional sales. If you’d like to confirm whether a specific item is available, or if it will be restocked, please contact our Customer Service team—they’re happy to help!
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt. All damages should be reported to firstname.lastname@example.org, be sure to include your order number. We will contact you with next steps.
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on rebeccaminkoff.com or uriminkoff.com.
Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions. No price adjustments on previously placed orders.
We accept Visa, Mastercard, American Express, Discover, JCB, Paypal, Amazon Pay, and Afterpay.
Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank. Please note: You can use multiple Gift Cards per order. We are unable to split tender by multiple credit cards. We do not accept checks, cash, or money orders online.
If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.
Afterpay is a payment provider allowing you the chance to pay for your product over time. Through Afterpay you can pay for your purchase with for equal payments due every two weeks. For questions regarding payment via Afterpay, visit help.afterpay.com or US based shoppers can call Shopper Support: 1.855.289.6014 from 7am – 5pm PST, Monday - Friday.
For questions regarding payment via PayPal, please login to your PayPal account and contact customer care.
For questions regarding payment via Borderfree, email email@example.com, available 24 hours, 7 days a week or Customer Support Number: 1.212.299.3555
We’re happy to give you some one-on-one assistance, too. Send us a note to firstname.lastname@example.org. Please be sure to include your order number.
Have a gift card, but don’t know its balance? Email customer service . If applicable, have the number on the back of your card readily available.
Any e-gift card purchased online at RebeccaMinkoff.com is redeemable online only. They can be any amount up to $500 and cannot be purchased at a discount. Sales tax will not be applied to the purchase of gift cards, but it will be applied to the purchase being paid for by gift card. Our gift cards are available to U.S. customers only at this time. Also good to know: our gift cards have no expiration date, service charges, or dormancy fees. They’re non-refundable and cannot be redeemed for cash (except where required by law). Apologies if you’ve misplaced or had your gift card stolen—unfortunately we can’t replace it. We also reserve the right to change, amend or terminate the Terms and Conditions of our gift card program at any time with or without notice in our sole discretion.