Placing an Order
Frequently Asked Questions
Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST
Customer Care: firstname.lastname@example.org
Call Us: +1 888-551-2701
We’re happy to offer the option to pre-order select new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.
Newsletter Sign Up Promotions
Our emails are great. Sign up for them and receive product updates, future sale details and exclusive offers. You’ll also receive 15% off your first order. Code is one-time use only and cannot be combined with any other promotions. Valid online only. No price adjustments on previously placed orders. Additional restrictions may apply.
Refer a Friend
Text Message Promotions
From time to time we will run promotions via our marketing channels. Items indicated as “Not eligible for promotion” at the time of purchase are not eligible for discounts. This applies to all purchases made on rebeccaminkoff.com. Exclusions may include classic styles, made-to-order items, fragrance, bedding, watches and jewelry.
We do not offer price adjustments at this time.
While we do our best to make sure our website reflects exactly what’s stored in our inventory, please note that updates may be delayed during special events. If you’d like to confirm whether a specific item is available, or if it will be restocked, please contact our Customer Service team—they’re happy to help!
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt. All damages should be reported to email@example.com, be sure to include your order number. We will contact you with next steps.
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on rebeccaminkoff.com.
Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. No price adjustments on previously placed orders.
We accept Visa, Mastercard, American Express, Discover, JCB, Apple Pay, Klarna, Paypal, Amazon Pay, and Afterpay.
Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank. We are unable to split tender by multiple credit cards. We do not accept checks, cash, or money orders online.
If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.
For questions regarding payment via Afterpay, visit help.afterpay.com or Klarna please contact their customer service.
For questions regarding payment via PayPal, please login to your PayPal account and contact customer care.
Have a gift card, but don’t know its balance? Email customer care firstname.lastname@example.org. Have the number on your Gift Card readily available.
Any gift card purchased online at RebeccaMinkoff.com is redeemable only on rebeccaminkoff.com. They can be any amount up to $500 and cannot be purchased at a discount. Sales tax will not be applied to the purchase of gift cards, but it will be applied to the purchase being paid for by gift card. Our gift cards are available to U.S. customers only at this time. Also good to know: our gift cards have no expiration date, service charges, or dormancy fees. They’re non-refundable and cannot be redeemed for cash (except where required by law). Apologies if you’ve misplaced or had your gift card stolen—unfortunately we can’t replace it. We also reserve the right to change, amend or terminate the Terms and Conditions of our gift card program at any time with or without notice in our sole discretion.