We’re happy to offer the option to pre-order select new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.

Newsletter Sign Up Promotions

Our emails are great. Sign up for them and receive product updates, future sale details and exclusive offers. You’ll also receive 15% off your first order. Code is one-time use only and cannot be combined with any other promotions. Valid online only. No price adjustments on previously placed orders. Additional restrictions may apply.

Refer a Friend

Sharing is caring. Give your BFFs $20 off their first purchase. When they spend it, you get $20 off too. Your promo code will be emailed to you after your friend redeems their discount. Code is one-time use only and cannot be combined with any other promotions. Valid online only. No price adjustments on previously placed orders. Additional restrictions may apply. View Privacy Policy.

Text Message Promotions

Stay in the loop with our text message program. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Rebecca Minkoff at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Privacy Policy.

Other Promotions

From time to time we will run promotions via our marketing channels. Items indicated as “Not eligible for promotion” at the time of purchase are not eligible for discounts. This applies to all purchases made on rebeccaminkoff.com. Exclusions may include classic styles, made-to-order items, fragrance, bedding, watches and  jewelry.

We do not offer price adjustments at this time.

While we do our best to make sure our website reflects exactly what’s stored in our inventory, please note that updates may be delayed during special events. If you’d like to confirm whether a specific item is available, or if it will be restocked, please contact our Customer Service team—they’re happy to help!

We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.

Damaged items must be reported within 7 days of receipt. All damages should be reported to customercare@rebeccaminkoff.com, be sure to include your order number. We will contact you with next steps.

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on rebeccaminkoff.com.

Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. No price adjustments on previously placed orders.

We accept Visa, Mastercard, American Express, Discover, JCB, Apple Pay, Klarna, Paypal, Amazon Pay, and Afterpay. 

Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank. We are unable to split tender by multiple credit cards. We do not accept checks, cash, or money orders online.

If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.

For questions regarding payment via Afterpay, visit help.afterpay.com or Klarna please contact their customer service.

For questions regarding payment via PayPal, please login to your PayPal account and contact customer care.

Have a gift card, but don’t know its balance? Email customer care customercare@rebeccaminkoff.com. Have the number on your Gift Card readily available.

Any gift card purchased online at RebeccaMinkoff.com is redeemable only on rebeccaminkoff.com. They can be any amount up to $500 and cannot be purchased at a discount. Sales tax will not be applied to the purchase of gift cards, but it will be applied to the purchase being paid for by gift card. Our gift cards are available to U.S. customers only at this time. Also good to know: our gift cards have no expiration date, service charges, or dormancy fees. They’re non-refundable and cannot be redeemed for cash (except where required by law). Apologies if you’ve misplaced or had your gift card stolen—unfortunately we can’t replace it. We also reserve the right to change, amend or terminate the Terms and Conditions of our gift card program at any time with or without notice in our sole discretion.

Shipping Within the U.S.

We offer free ground shipping on all domestic orders over $200. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. If you would like to expedite your order, select Overnight 2nd Day Air at checkout. Price will be calculated at checkout based on your order’s size and weight. FYI: Unfortunately we do not ship to P.O. Boxes at this time.

Once your order ships, look out for a confirmation email with tracking information. All online orders do not require a signature. Use the tracking number you receive to track domestic shipments through.  You can always check the status of your order by logging into your account, too. And if you don’t receive your shipping confirmation within three business days of placing your order, reach out to our customer service team and be sure to include your order number to expedite the process, customercare@rebeccaminkoff.com.

Unfortunately, we are unable to process any changes to orders once they are placed. Due to security purposes, once an order has been verified, we cannot modify or change a shipping address. We would be more than happy to cancel your order and help you place a new order with your correct shipping/billing information if you'd like.

If you have reason to believe your package has been lost or stolen, please contact Customer Care to initiate a lost package investigation. Please allow 3 - 5 business days for RM Customer Care to contact you for next steps (it can take up to 5 - 7 business days during promotional periods as well as November/December). If after the investigation your package was claimed as lost, we are more than happy to re-ship a new order under Signature Required if your item(s) are still in stock, otherwise we'll process an RM gift card code for your original amount. Unfortunately, we are unable to process a refund at this time.

Unfortunately we are unable to ship to P.O. Boxes at this time.

If you have an account with us, log in and visit “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.

If you don’t have an account with us, contact customercare@rebeccaminkoff.com with your order number, billing last name, and email address or zip code.

As soon as your order is placed, you should receive a confirmation email. We’ll send you a separate email with tracking information once your order ships. If you have not received an order confirmation email, please contact our customer service team at customercare@rebeccaminkoff.com.

All orders are fulfilled by our warehouse, located in California within three or five business days from the date of your order confirmation. Our business days are Monday through Friday, excluding federal holidays within the United States. Please allow one day for order processing and additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.

We try to send out your order confirmation email within moments of you placing an order. But things happen—if you do not receive an order confirmation email within 24 hours of placing your order, please check your spam as it may have been flagged. And if you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information.

At this time, we are unable to make changes to your order after it is placed. We are happy to assist you with returning an order once you receive it. If you refuse delivery of an order you’ve placed, it’ll be returned to our warehouse and you’ll receive a refund for the merchandise plus tax. FYI: shipping charges are nonrefundable. 

This doesn’t happen often, but if your order was canceled because the item you selected is no longer available or is out of stock, you’ll hear from us via email within three business days of placing your order. 

In the case that your order was canceled in our system due to a risk of fraudulent activity, you’ll be notified by email within three business days. This is strictly for your security and we apologize for any inconvenience. If your order was flagged as fraud in error, please contact your financial institution.

Still have questions? Send us a note at customercare@rebeccaminkoff.com and we’ll get it answered for you

Signing up for the RM newsletter does not automatically create an account. That needs to be done separately on this page. Pros of having an account with us? You can checkout faster, track your orders, access previous orders, create wishlists, log your product reviews, view your in-store fitting room history, manage your email subscription, and more.

These things happen. Visit our sign-in page. and click on “Forgot your password?” Then follow the prompts to reset it.

Leather

Rebecca Minkoff handbags are made of natural leather. Slight differences in color and texture are characteristics of the leather. Special care is advised for treated colors (metallic, flecked, embossed) as contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. We recommend treating your bag with weather-proof protectant and being taken to a leather care professional of your choice. Read more helpful tips on Handbag Care. 

Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from rebeccaminkoff.com. That said, things happen and we are more than happy to handle complimentary repairs for issues resulting from company-acknowledged/approved manufacturing defects within this one-year period. Please note that our repair warranty does not cover general wear and tear, handbag restoration, or defects that happen on merchandise produced over one year ago.

Rebeccaminkoff.com is the only authorized online ecommerce site of authentic Rebecca Minkoff products. Any variation of the Rebecca Minkoff domain name is not affiliated with Rebecca Minkoff, and the authenticity of the products on such ecommerce site cannot be confirmed.

Domestic Returns

We’re sorry your order didn’t work out. All orders must be returned within 30 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Rebecca Minkoff. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.

Exchanges

At this time, we do not accept exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and returning the order(s) as needed. Returns that do not meet the above Domestic requirements are accepted at the discretion of Rebecca Minkoff and subject to a $10 Return fee.

Final Sale

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on rebeccaminkoff.com or uriminkoff.com.

Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions. No price adjustments on previously placed orders.

Some things don't work out. We get that! All orders must be returned within 30 days of purchase for a full refund.

To start a new return, click here.

Once your return begins processing, you will receive a confirmation email.

To track the status of your return, refer to your confirmation email from Narvar.

Once we receive your return, please allow 7 - 10 business days for your refund to process. Refunds are administered to the same form of payment originally used for purchase. Due to varying processing times between payment providers, please note that refunds can take up to 10 working days to show on your account.

When your return and refund are fully processed, you will receive a confirmation email from Rebecca Minkoff Customer Care.