Frequently Asked Questions
Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST
Customer Care: firstname.lastname@example.org
Shipping Within the U.S.
We offer free ground shipping on all domestic orders. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. If you’d would like to expedite your order, select select FedEx Standard Overnight, FedEx 2 Day, or FedEx Express Saver at checkout. Price will be calculated at checkout based on your order’s size and weight. FYI: we’re unable to ship to U.S. Territories and P.O. Boxes at this time.
Once your order ships, look out for a confirmation email with tracking information. All online orders do not require a signature. Use the FedEx tracking number you receive to track domestic shipments through www.fedex.com. You can always check the status of your order by logging into your account, too. And if you don’t receive your shipping confirmation within three business days of placing your order, reach out to our customer service team and be sure to include your order number to expedite the process, email@example.com.
Unfortunately, we are unable to process any changes to orders once they are placed. Due to security purposes, once an order has been verified, we cannot modify or change a shipping address. We would be more than happy to cancel your order and help you place a new order with your correct shipping/billing information if you'd like.
If you have reason to believe your package has been lost or stolen, please contact Customer Care to initiate a lost package investigation. Please allow 3 - 5 business days for the FedEx investigation and for RM Customer Care to contact you for next steps (it can take up to 5 - 7 business days during promotional periods as well as November/December). If after the investigation your package was claimed as lost, we are more than happy to re-ship a new order under Signature Required if your item(s) are still in stock, otherwise we'll process an RM gift card code for your original amount. Unfortunately, we are unable to process a refund at this time.
Free shipping is available for international orders $300 USD or more. Duties & Taxes do not apply towards free shipping promotion. Please allow an additional five to eleven business days for processing of international orders.
For additional information regarding our international shipping please visit our shipping page.
We’ve partnered with Borderfree to provide a stress-free international shopping experience for customers in more than 200 countries and territories. Our international shoppers now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout with zero hidden fees, cost-effective international shipping and much more.
For additional information regarding your international order please visit Borderfree at www.borderfree.com
If you are shipping internationally, your complete order total will reflect shipping and importation fees (estimated costs for customs, tariffs and tax) when you check out. International customers are liable for all import duties and customs that will be charged by your country. These rates are calculated by your country, and fees are calculated based on the original retail value of the products as well as the manufacturing and import countries. You won’t be required to pay any additional fees upon delivery. In the event that you choose to reject the delivery of your order, you will be responsible for the customs fees and shipping charges from your country to Rebecca Minkoff. These fees in addition to the cost of two-way international shipping will be deducted from your refund.
If you have any additional questions, please feel free to reach out at firstname.lastname@example.org or +1 (866) 838 – 6991.
We’re unable to ship to U.S. Territories and P.O. Boxes at this time.
Products containing an animal or plant component (for example, rabbit fur jackets, exotic skins, etc) are restricted from shipment by Borderfree. If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.