Placing An Order
- We’re happy to offer the option to pre-order new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.
- Online Promotions
Newsletter Sign-Up PromotionsOur emails are great. Sign up for them and receive product updates, future sale details and exclusive offers on the reg. You’ll also receive 15% off your first order. Speaking of, that specific offer is not valid on Classic products, and cannot be combined with other promotions. If the item you’re trying to purchase is not a Classic product and you’re not trying to use additional promotions, please contact our customer service team at email@example.com for assistance.
Refer a FriendSharing is caring. Spread the RM word and give your BFFs $20 off their first purchase. When they spend it, you get $20 too. Your promo code will be emailed to you after your friend redeems their discount. Code is one-time use only and cannot be combined with any other promotions. Total purchase must total $100 or more. Valid online and in store. No price adjustments on previously placed orders. Additional restrictions may apply. Refer a Friend Terms & Conditions
- Price Adjustments
- We know what it’s like to buy something and see it marked down a second later. So we adjust the price of a previously purchased item (once) if it was marked down within seven days of the original purchase date. Promotional discounts cannot be applied to a “Final Sale” purchase. We are unable to accommodate requests to price match other retailers. Please contact our customer service team at firstname.lastname@example.org for assistance with Price Adjustments and be sure to include your order number.
- Out of Stock
Our website reflects exactly what we’ve got stored in our inventory. You are always welcome to contact our Customer Service team to double check, see if it’s available at one of our retail stores, or re-stocking probability.
Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if an item has been backordered or if there are any other issues with your order.
- Damaged Items
- We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt. All damages should be reported to email@example.com, be sure to include your order number. We will contact you with next steps.
- Final Sale
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on rebeccaminkoff.com or uriminkoff.com.
Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions. No price adjustments on previously placed orders.
We accept Visa, Mastercard, American Express, Discover, JCB, Paypal, and Affirm. We only charge you after your order ships—please only click “Place Order” button one time to avoid multiple authorizations.
Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank.
If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.
By the way: We ship to any address you indicate except for P.O. Boxes. If your billing address is different from the shipping address, make sure you’ve entered these correctly.
For questions regarding payment via Affirm, email firstname.lastname@example.org from 7am – 7pm CT, seven days a week.
For questions regarding payment via PayPal, please login to your PayPal account and contact customer care.
For questions regarding international orders only (via Borderfree for international orders), email email@example.com, available 24 hours / 7 days a week, or call 1.212.299.3555 to speak with a member of the Borderfree customer support team.
We’re happy to give you some one-on-one assistance, too. Give us a ring at 1 (866) 838 – 6991 or send us a note to firstname.lastname@example.org. Please be sure to include your order number.
- Size Guide
- Gift Cards
Have a gift card, but don’t know its balance? Call 866.838.6991 or email customer service . If applicable, have the number on the back of your card readily available.
Any e-gift card purchased online at RebeccaMinkoff.com is redeemable online only. They can be any amount up to $500 and cannot be purchased at a discount. Sales tax will not be applied to the purchase of gift cards, but it will be applied to the purchase being paid for by gift card. Our gift cards are available to U.S. customers only at this time. Also good to know: our gift cards have no expiration date, service charges, or dormancy fees. They’re non-refundable and cannot be redeemed for cash (except where required by law). Apologies if you’ve misplaced or had your gift card stolen—unfortunately we can’t replace it. We also reserve the right to change, amend or terminate the Terms and Conditions of our gift card program at any time with or without notice in our sole discretion.
- RM Store
- Come visit us at one of our retail locations. Find a store near you.